Client Charter

For invoice finance clients and prospects

Lloyds Bank Commercial Finance is already supporting around 10,000 clients, from start up to multinational, demonstrating our real commitment to the UK Business community.

We believe that our products and services, and our staff, are amongst the best in our industry, and our aim is to provide excellent client service at all times – we believe in treating our clients fairly in all our dealings with them.

For this reason we offer all our clients, and prospective clients our Business Charter.

Before you become a client

Our decision pledge

  • Businesses with turnover up to £25m
    We will give you a clear and straightforward indicative decision on our offer (ie accept, accept subject to more information, or decline) within 48 hours of our first meeting with you, so you know where you stand quickly.
  • Businesses with turnover over £25m
    We will give you a clear and straightforward indicative decision on our offer (ie accept, accept subject to more information, or decline) as soon as is practicable, so you know where you stand. We will give you clear reasons for any request for more information, or for a decline decision.

When you become a client

Our service pledge

  • If, at the end of the initial six months, you are dissatisfied with our service and wish to terminate your relationship with us, you may reclaim a refund of the service fee you have paid during that period. All we ask of you is the opportunity to resolve any concerns that may occur during this time.

    Terms and conditions apply

Our termination pledge

  • You will incur no termination fees if you choose to close your facility with us at any time, unless a fixed termination period has been agreed and documented by both parties at the outset of our agreement. All we ask is that you give us 28 days notice of your intention to terminate, and that all outstanding balances are cleared by the termination date. This will ensure we can transfer your facility within 24 hours of the agreed termination date.

    Terms and conditions apply

 

View the Recruitment Finance Charter terms and conditions.

SME Charter - Our commitment to supporting UK business

Our commitment intends to help stimulate demand and boost access to finance for SMEs; assure Lloyds Bank customers of clear and fair terms; encourage enterprise; and provide guidance to help businesses grow successfully. Read our SME Charter for full details about our commitment to you.


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